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Reservation Policy

Cancellation Policy

Cancellations must be made before 12 p.m 48 hours prior to arrival to avoid a charge of one night’s room.

NO SHOWS - If you do not cancel your reservation and do not show up, your credit card will be charged for the full amount of all reserved nights plus applicable taxes.

 

CHARGING YOUR CREDIT CARD WITH NO PRESENT TRANSACTIONS:

The hotel reserves the right to pre-authorize , 72hrs before arrival, the provided credit card up to the full reservation amount at point of reservation. This is only a pre-authorization and it means no charge into your account.

The hotel can charge your card in the following instances:

For any damage done to your hotel room during your stay that is discovered after you have left the hotel.
For the price of the room in the case of late cancellation or no show as per our cancellation policy(please see above)
Some days before arrival as a gurantee(please read above).
For the cost of a deep clean in the event you smoke in your room or bathroom. This is clearly stated on the room notices.
If you leave the hotel without settling your room or bar bill.

 

Check in time 3:30 PM
Check out time 11:00 AM
Children age 2
Pets not allowed

 

Late Departures
• Past 11 am: Extend to 12 pm departure as a courtesy based on availability
• Past 1 pm: 50% charge of the reservation rate up to a 4 pm departure
• Past 4 pm: Full reservation value charged to credit card on file up to 11 am departure the following morning

 

Guarantee and Cancellation Policies are Subject to Change
• Always review policies or terms and conditions while making your reservation
• When submitting your reservation, you are agreeing to the specific terms and conditions for that reservation type
• Special offers and promotional rates have specific requirements noted at time of booking and may not be represented here

Guarantee Reservations and Deposits
• All reservations must be guaranteed with a credit card
• Advance deposits may be required during predetermined dates (e.g. Stanford University graduation and homecoming weeks)
• Deposits may be requested as one or more; non-refundable/transferable/negotiable/cancellable
• Prepaid reservations are required during Garden Court Hotel hosted Flash Sales directly booked through our website and are non-refundable/transferable/negotiable/cancellable. Your credit card will be charged the full amount of the Flash Sale reservation at the time of booking

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